• 2016 Acute Care Market Report
  307

• 2016 Physician Office Market Report
  310

• 2017 Outlook on Quality Metrics
  306

• 4 Keys to Helping Clinicians Reduce Infections
  266

• Top 5 Closing Techniques to Speed Up Your Sales Cycle
  271

• Accessing the Decision Maker
  272

• Acute Care Market Dynamics: Insights From Supply Chain Executives
  312

• Objection Handling with Gatekeepers
  315

• Prospecting and Cold Calling: Nothing Happens Unless You Get In The Door
  311

• Basics of HIPAA and Patient Privacy
  201

• Basics of Incontinence Management: What Reps Need to Know
  269

• Bloodborne Pathogens and Healthcare Worker Safety
  202

• Calling on the C-Suite
  280

• Clean, Aseptic and Sterile Technique: Infection Prevention in the O.R. and Beyond
  203

• Extended Care Demand Trends: Insights From HIDA Market Pulse
  303

• Fire Safety
  297

• Fundamentals of GPOs and Healthcare Contracting
  204

• Handling Objections as a Trusted Advisor
  301

• Healthcare and the New Congress: 2017 Agenda
  305

• Healthcare Consumerism: Patients Demand Value
  314

• 2016 Extended Care Market Report
  308

• How to Create Ecstatic Customers
  276

• How to Find Great Prospects Using LinkedIn
  259

• How to Make an Effective Executive-level Presentation
  267

• How to Set Call Objectives that Drive Results
  289

• How Today's Healthcare Executive Perceives Value
  256

• The Human Body
  224

• Infection Prevention: What Sales Reps Need to Know
  261

• Introduction to Healthcare Products: Exam, Lab and Diagnostics
  233

• Introduction to Healthcare Products: PPE, Injections, Surgery and Sterilization
  205

• Introduction to Healthcare Products: Skin & Wound Care, Infusion, Respiratory and DME
  234

• Laboratory and Diagnostics Trends and Outlook: What Sales Reps Need to Know
  293

• Legal Issues in Healthcare Sales
  206

• Leveraging Manufacturer Partnerships
  218

• Making the Sales Presentation
  207

• Managing Accounts for Growth
  208

• Managing Accounts for Profitability
  209

• Margin Management for Distributor Salespeople
  210

• Medicare and Medicaid Fundamentals
  211

• Negotiating Skills for the Healthcare Salesperson
  217

• New Models for Stockless Purchasing
  268

• Overcoming Objections and Closing the Sale
  212

• Patient Experience Priorities for Providers
  265

• Patient Satisfaction: How Medical Products Improve Consumer Experience
  300

• Physician Market: Customer Needs and Market Trends
  299

• Post-Acute: Customer Needs and Market Trends
  288

• Precall Planning and Opening the Call
  213

• PRECISE Selling by Phone
  277

• Preparing for the 2016-2017 Flu Season
  298

• Preparing for the Next Epidemic: Zika, Ebola, and Beyond
  284

• Probing and Listening
  214

• Radiation Safety
  294

• Reaching Millennials: Products and Services that Attract Younger Healthcare Consumers
  309

• Recovering From a Service Mistake
  270

• Selling Distribution Value
  215

• Selling Point-of-care Diagnostics
  216

• Selling Through Distributors
  219

• Selling to Physician Office Labs
  220

• Selling to Post-Acute Providers: Insights from HIDA's Market Survey
  313

• Selling to Surgery Center Customers
  221

• Selling Through Distributors Webinar
  304

• Skilled Nursing Facilities: Medicare Billing and Payment Fundamentals
  222

• Social Media: Are You Reaching the Right Prospects?
  296

• Staffing Challenges for Post-Acute Providers
  292

• Territory Management: Allocating Calls for Maximum Productivity
  223

• The Changing Face of Primary Care Within Health Systems
  291

• Time Management
  225

• Understanding Community Health Centers
  226

• Understanding Hospital Customers
  227

• Understanding Long Term Care Customers
  228

• Understanding Physician Customers
  229

• Understanding the Distribution Business
  230

• Understanding Your Acute Care Customer’s Key Performance Indicators
  287

• Understanding Your Customer's P&L
  257

• Using Email in Sales
  231

• Using Reimbursement Knowledge to Make Sales
  232

• Using the Phone for Business Development: Powerful Tools for Sales Reps
  278

• Voice of the Customer: Acute Care Labs
  260

• Voice of the Customer: Ambulatory Surgery Centers
  262

• Voice of the Customer: Community Health Centers
  263

• Voice of the Customer: Skilled Nursing Facilities
  258

• What Healthcare Executives Worry About, Value and Measure
  264

• What Your Physician Customers Need to Know About MACRA
  302