Brian Sullivan

Recovering From a Service Mistake

Mistakes do happen. In this course, learn how to turn mistakes into wins. Learn a five-step process to win back the customer’s trust and make sure that same mistakes do not happen again.  Find out:

  • The impact of service mistakes
  • The importance of having a process to use when a mistake happens
  • Why saying sorry isn’t enough
  • How to recover from a mistake so that the customer loves you even more than before
Course Format:  Interactive E-Learning
Length:  Video run time is 16:13
Recorded On: 6/30/2012