Healthcare Consumerism: Patients Demand Value

May 9, 2017
1:00 – 2:00 pm EST

HIDA’s Research & Analytics team has conducted a new survey of 1,000 patients to learn directly from them how cost and value affect their decision-making. Learn in this 60-minute webinar, Healthcare Consumerism: Patients Demand Value, how the patient’s approach to healthcare is changing:

Hear how patients are scheduling healthcare around their deductibles, creating new seasonal demand for providers
See how providers are working with patients to help them manage their costs, and what other tools patients want to help them save money
Learn how patients are behaving like true consumers, expecting maximum quality for minimal cost

Presenter

Ann Peters
Manager, Research & Analytics
HIDA

Ann Peters spearheads HIDA's primary research projects, surveys and Horizon Report publications. Ann tackles emerging issues that have cross-market impact and examines them on an in-depth level, delivering data and analysis for members to more quickly recognize potential risks or opportunities.

With 20 years experience in market research and analysis, Ann is well-versed in crafting quantitative and qualitative research projects and applying statistical methods. Her work has focused on customer experience, corporate strategy, marketing and retail sales data gathering. Prior to HIDA, Ann worked as a research manager and analyst at CX Solutions, National Public Radio (NPR) and Nabisco. She earned her degree from Wilkes University.