Amanda Niekam
Administrator, Supply Chain Management
Johns Hopkins Aramco Healthcare, Saudi Arabia

Understanding Your Acute Care Customer’s Key Performance Indicators


To best support your healthcare customers, it’s important to understand what their goals are, and how their performance is measured. In this webinar, an experienced health system leader will explain the metrics that many supply chain customers closely track and manage. She’ll explain how each indicator is measured, what it means, and how you as a healthcare salesperson can impact the metric. She’ll discuss:

  • Key performance indicators for common supply chain departments: purchasing, logistics, inventory, and sourcing
  • Top metrics for the top supply chain executive
  • Performance measures that the CFO cares about You’ll gain an understanding of which metrics are most critical at each level, and why it’s important to gear your sales presentation to the metrics that matter to the specific person you’re meeting with.
Course Format:  Webinar
Length:  Audio run time is 1 hour
Recorded On: 5/6/2016

About the Presenter


Amanda Neikam is the executive supply chain leader for an international joint venture health organization servicing over 350,000 lives in the Kingdom of Saudi Arabia. She oversees all supply chain operations including procurement, supply chain data management, logistics, support services, fixed asset management, and perioperative central supply. Neikam previously served as Vice President, Supply Chain Management, for Dimensions Healthcare System, a multi-hospital integrated delivery network in suburban Maryland. Her experience also includes work as an operating room management and as a medical sales representative. She holds both masters and doctorate-level degrees from the University of Maryland, University College.